303-447-0300 info@namastesolar.com

Home Solar Service Request

Place a Service Request

Please fill out the form to get your project on our schedule. Namasté Solar’s Service Team offers general service for residential solar PV systems, as well as deinstallation/reinstallations to accommodate roof work, including roof repair due to hail damage.

Our team includes technicians operating out of both Denver and Boulder. We are committed to servicing residential installations throughout Colorado’s Front Range, regardless of whether we were the original installer.

 

Hours of Operation
Monday – Friday: 8:00–4:00pm
Saturday – Sunday: closed

Questions?

Our Home Solar Service & Maintenance Team

Namasté Solar’s Service Department is an essential part of our commitment to total customer satisfaction. We aim to provide the strongest skill set, in-depth experience, and technical knowledge to keep your solar PV system running smoothly for years to come.

SERVICES OFFERED

We take a proactive role in system maintenance through:

  • System Inspections
  • Performance Reporting
  • Remote Monitoring
  • Customer Training

To see a full list of our service offerings, click here.

 

Do you service solar thermal systems (solar hot water)?

No. We specialize in service for solar electric (PV) systems.

How do I know my system is working?

The best way is to confirm you have a value, often fluctuating, in watts (W) on the inverter display screen. If you have monitoring set up, checking your system production through your online monitoring platform is another great way to make sure your system is performing the way it should be. 

You can also track your system’s performance with this worksheet.

Will my system be producing with bad weather/snow?

Depending on the weather severity, the inverter might produce very low values, but could also be completely off with no lights or in sleep mode. It is always best to wait out the weather and confirm production on the next sunny day or when the snow melts.

I am looking at my monitoring system and there is no production?

This is generally a communication problem between the inverter and monitoring device; most often, the system is still producing. Occasionally, power cycling (turning off and on) the inverter can correct this issue.

How do I read my net meter and see it spinning backwards?

Your net meter will spin forward if you are consuming energy and backward if you are producing energy. Reading your net meter once a month can tell you how much net energy you’ve produced or consumed for that period. It can also be helpful to check your production meter and/or your inverter screen to read your system’s energy production. Tracking your solar PV production can help determine how well your system is working over time, and whether service is required.

What do I do if my inverter is reading a fault?

Leave the inverter in fault mode, do not power cycle, and take a picture of the fault error if you can. Then email these details (and your name and home address) to servicerequest@namastesolar.com.

My utility bill isn't showing production, what does that mean?
Depending on your utility, your monthly electric bill may not give you the full picture of what your solar PV system is doing. It’s important to know how to check your PV system’s actual performance; we can walk you through that if need be. Please contact your utility company to get information on how to read your bill.
I think I need an appointment, when can you send out a technician?
If a service appointment is required, we are generally available within 2-3 weeks of when you contact us, often sooner. Please fill out the form on this page to get on our schedule.
What if there's a hailstorm, can my solar panels withstand hail?
Solar electric panels are built with high‐impact tempered glass. The solar industry standard dictates that panels should be able to withstand golfball-sized hail. 
I think I have hail damage to my roof and/or panels. What should I do?

If your solar panels do suffer any hail damage, we have a dedicated service team ready to help take care of your investment.

  1. If you know you have broken solar panels, go ahead and turn off your system. The shutoff switch will be clearly labeled (with “On” and “Off” or “AC Disconnect”) either in your main breaker panel or on a box mounted next to your inverter. If you do not see broken solar panels, you do not need to turn your system off. 
  2. Call your insurance company immediately and begin the claim process. They will schedule an adjuster to come to your house to inspect both your roof and your solar array.
  3. Submit a deinstallation/reinstallation request via the form on this page as soon as possible so we can get you on our schedule for the repairs, minimizing your wait time.

 

AWARDS & CERTIFICATIONS
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