Namasté Solar’s Service Department is an essential part of our commitment to total customer satisfaction. We aim to provide the strongest skill set, in-depth experience, and technical knowledge to keep your solar PV system running smoothly for years to come.
We take a proactive role in system maintenance through:
● System Inspections
● Performance Reporting
● Remote Monitoring
● Customer Training
No. We specialize in service for solar electric systems.
The best way is to confirm you have a value, often fluctuating, in watts (W) on the inverter display screen.
Reading the net meter, in most scenarios, is not helpful. Your production meter is the what you should monitor (if one is associated with the system).
Depending on the weather severity, the inverter might produce very low values, but could also be completely off with no lights or in sleep mode. It is always best to wait out the weather and confirm production on the next sunny day or when the snow melts.
This is generally a communication problem between the inverter and monitoring device; most often, the system is still producing. Occasionally, power cycling the inverter can correct this issue.
Solar electric panels are built with high‐impact tempered glass. The solar industry standard dictates that panels should be able to withstand golfball-sized hail. If your solar panels do suffer any hail damage, you can claim the damage via your homeowner’s insurance policy, and we have a dedicated service team ready to help take care of your investment.