Frequently Asked Questions

Frequently Asked Questions

Common Residential Solar Questions

Is now a good time to go solar in Colorado?

Colorado is one of the sunniest states with over 300 days of sunshine a year. Colorado also has pro-solar policy in place along with state and local energy goals that support solar. And there are great local companies like Namaste Solar who can ensure your experience going solar is smooth and sunny.

What if there’s a hailstorm? Can the solar panels withstand hail?

Solar panels are built with high‐impact tempered glass. The solar industry standard dictates that panels should be able to withstand golf ball-sized hail moving 50 mph. If your solar panels do suffer any hail damage, you can claim the damage via your homeowner’s insurance policy. Read more about how solar panels stand up to hail.

How much does solar cost per watt (or kW)?

The cost per watt is variable and depends on specific conditions like system size. Generally, the smaller the system is the higher the cost per watt will be. Larger systems have a higher package price but a lower cost per watt. Large, national solar companies will often tout a very low cost per watt that isn’t sustainable from a business perspective, and this is what contributes to them going out of business. Namaste Solar has been a local Colorado solar installer for over 20 years, and our business practices, including honest sales practices, are built to last another 20 years.

What kind of monitoring is included so I can track system performance?

You’ll have 24/7 access to a monitoring app included with your installation. This app is where you can see all the vital signs of your system and power production in real-time. Namaste Solar does not monitor home solar systems, so we recommend you check your monitoring app regularly.

What happens when I sell my home? Does installing solar increase my home value?

Solar increases your home value by an average of 4.1% and homes with solar energy systems often sell faster and at higher values. Solar panels are an attractive feature for environmentally conscious buyers and buyers looking to reduce long-term energy costs. To get tips on buying and selling a home with solar panels, check out this blog.

In case of outages, does my solar system provide backup power without a battery?

No, solar-only systems do not power your home during an outage. To protect the grid and workers working on down lines, your solar system will shut off when the grid is down to prevent electricity from flowing to the grid. When you install solar + battery backup, your home will stay powered in the event of a grid outage.

Are there any “scams” or unscrupulous installer risks I should watch out for?

The solar industry has been plagued with low-quality installers who sell the largest systems possible, or even systems with low production due to shading or roof orientation, even if that’s not advantageous to the customer. To learn about these solar scams and to learn how to avoid them, check out this blog. Namaste Solar is an employee-owned cooperative and a Certified B Corporation. We’re not only transforming energy; we’re transforming business.

My home has HOA regulations or is in a historic district. Can I get solar?

Colorado passed legislation that strongly favors solar energy and makes it illegal for HOAs to outright prohibit solar panel installation on private property. However, they can enforce reasonable aesthetic and safety rules, as long as these restrictions don’t increase costs by over 10% or decrease performance by more than 10%.

What warranties are included and for how long?

Namaste Solar includes a ten year workmanship warranty. The solar panels include a 30 year production warranty that and a 25 year product warranty on the physical parts. The inverter warranty varies based on what inverter you choose but can range from 12 to 25 years.

What modifications would be necessary for my house to run on solar electricity?

Very little, if any. Solar panels are relatively lightweight, so there are rarely any structural modifications required. Conduit and wire must be installed from the solar panels to the electrical service panel. Typical installations take only 1–3 days with only 1 hour without power.

Would I need to upgrade my main service panel before installing a solar system?

Not typically. Our designers will evaluate your main breaker panel and service size prior to designing your solar array, though, and let you know if a main panel upgrade is required.

How does net metering benefit me?

Net metering allows you to send excess energy generated by your solar panels back to the grid, offsetting the power you use from the utility company. This program can further reduce your electricity bills, helping you maximize savings.

What happens if I add an EV or increase electrical load later?

You can “future-proof” your solar installation by installing a system that offsets more than 100% of your needs if possible. Or, you can add a system expansion later on when those electric needs increase.

Can I expand my system or install battery backup later?

If your energy needs grow, additional panels or battery storage can be added to your existing setup.

How can I get started?

Contact Namaste Solar for a free, no-obligation quote for a solar energy system. Our team is non-commissioned and our model is based on transparency and honest advice. We’ll create a customized design to help you transition to clean energy with confidence.

To find more answers to common home solar questions, check out this page.

To find more answers to common questions about cost & financing for home solar, check out this page.

Common Residential Solar Service Questions

I have an issue with my system. What should I do?

If you have an issue with your solar system, contact Namaste Solar for a service request.

What is the expected maintenance of home solar?

Once installed, solar panels are typically very low maintenance. We suggest that you check your system’s monitoring app at least twice a month to ensure that everything is functioning properly. Read more about what happens after installation and system monitoring.

Should I clean my solar panels?

No, we recommend letting rain and snow clear dust from home solar systems. The low production value gained from panel cleaning does not match the risk of doing it yourself or the cost of hiring a panel washing service in most circumstances.

Does my homeowner’s insurance cover solar system service/repair or do I need additional coverage?

Checking with the specifics of your policy is the best way to know if you’re covered or need additional coverage.

How do I know if my system is producing what it should?

Your monitoring app is a great place to see the vitals of production. Shading, weather, time of day, and time of year all have impacts on how much your solar system will produce. Estimations made during design are calculated to allow for up to 30% variation in production month over month to account for these fluctuations. Learn more about solar production here.

How can I see production reflected on my utility bill?

Your net meter will spin forward if you are consuming more energy than you are producing and backward if you are producing energy more energy than you are consuming. Reading your net meter once a month can tell you how much net energy you’ve produced or consumed for that period. It can also be helpful to check your production meter and/or your inverter screen to read your system’s energy production. Learn more about your Xcel Energy bill with solar here.

What do I do if I see loose animal guard on my array or animals under my array?

Animal guard is a heavy PVC coated black wire mesh that is installed around the perimeter of your array. It is a deterrent against nesting birds, rodents, and small mammals. Animal guard is NOT a guarantee against animal damage. If you see animal activity under your array please submit a service request, and we will help you schedule a service visit. If live animals, or unsafe amounts of animal waste, are present we may require that you coordinate a wildlife removal specialist to assist with clean up and removal. Removing trees or vegetation that are near or come up to the roof is a helpful way to deter animals from accessing your roof.
Damages by animals, or acts of nature, are not covered under your warranty. You may inquire with your homeowners insurance to see if they offer coverage for this type of damage.

Does Namaste Solar service off-grid solar, battery, or generator systems?

No, unless the system was originally installed by Namaste Solar.
Please visit the COSSA directory for a list of certified service providers in your area.

Does Namaste Solar service solar thermal systems (solar hot water)?

No. Please search for solar thermal service providers in your area.

What should I do if I suspect my inverter is off?

The first most common step for service inquiries related to errors or suspicion that an inverter is off, is to do a system reset. Completing a system reset may clear the issue and get your inverter back online with no need to pay for a service visit. Identify the manufacturer of your inverter and select from the following reset guides to reset your system. Following the reset, if the issue is not resolved, please submit a service request.

SolarEdge Inverter Reset

Fronius Inverter Reset

SMA Inverter Reset

What should I do if there are issues with my monitoring system or portal?

The first most common step for service inquiries of this nature is to do a monitoring reset. Identify the manufacturer of your monitoring system and select from the following reset guides to reset your monitor. Additionally, if you are having an issue with your online portal, you may reach out to your monitoring manufacturer directly for remote software support. Following the reset, or call with your manufacturer, if the issue is not resolved, please submit a service request.

Monitoring Not Working – LG

Monitoring Reset – SolarEdge- Zigbee/Gateway

SolarEdge Alert Help

What can I do to limit snow from falling off my solar panels?

Snow guard products can be added to your system to slow and break up the melting and sliding of snow off of solar panels. This can reduce the impact that falling snow can have on objects in the fall zone. Submit a service request to get an estimate to add snow guard to your roof or solar array.

To find more answers to common home solar service questions, check out this page.

Common Commercial Solar Questions

Is a rooftop system best or should we consider carports or ground-mounts?

Rooftop systems are a cost-effective way to benefit from solar, and carports or ground-mounts can be an attractive option, too. Our team will help create a proposal for you that maximizes you ROI and utilizes the space on your property to best achieve your goals.

Can I install solar if I’m the landlord and have tenants? How do we handle the split-incentive situation?

Yes, you can still benefit from solar if you have a split-incentive situation. Fortunately, there are two common strategies that bring value from reduced utility bills to both tenants and owners. Learn more about Commercial Property Assessed Clean Energy financing (C-PACE)and “green lease” language or triple net lease systems.

What size system do I need?

This varies depending on your electricity usage, building size, and other goals. The best way to find out what system size is ideal for your business is to reach out to our team. They are non-commissioned and will give you straightforward advice.

Are there financial incentives for me to go commercial solar?

Yes, commercial customers can take advantage of utility and tax incentives. Learn more about what is available specifically for your project by reaching out to our non-commissioned sales advisors.

Can the system improve our property’s net operating income (NOI) and hence increase our property value?

A typical commercial solar installation will see an improvement in NOI and an increase in property value. Additionally, this typical system will see a payback period ranging from 6 to 9 years, frequently with a double-digit IRR.

Will installing solar help our sustainability goals?

Solar is a great way to help reach sustainability goals. There are multiple ways to reduce your EUI and installing solar to offset some (or all) of your energy consumption is one with a significant impact to both EUI and your bottom line.

How disruptive will installation be?

Installation is minimally disruptive to your organization. The most disruptive part of the installation process is system interconnection, when facility power must be shutdown to safely perform the work. This is a 3-6 hour process, and we are accustomed to completing this work outside your typical business hours to minimize any impact. Our installation crews and electricians are highly professional and respectful, always putting safety and quality first. We have installed commercial solar systems on schools, churches, daycares, medical facilities, manufacturing facilities, and more. We have installed commercial solar systems on schools, churches, daycares, medical facilities, manufacturing facilities, and more.

What warranties are included and for how long?

Equipment warranties vary, and here is what you can expect from each major component:

    • Modules 25-30 year linear power output warranty and 10-12 year product warranty
    • Inverters: 10-25 years
    • Racking: 25 years
    • Namaste Solar also provides a 2-year workmanship warranty that covers any defects from improper installation, as well as preventative operations and maintenance (O&M) during that same timeframe.

What happens if some panels or the inverter needs to be replaced?

Panels and inverters each come with their own warranty. If the replacement occurs under warranty, Namaste Solar will work with the manufacturer to submit a claim on your behalf and receive a replacement unit at no cost to you. The labor is billable work. Beyond our included preventative maintenance plan, our team is available for service needs, and we also offer ongoing O&M agreements to provide peace of mind.

If our organization changes buildings, how will that affect our solar system?

The solar system will remain with the building, as there will be an interconnection agreement with the utility. Because the solar system increases a property’s Net Operating Income, however, you should be able to sell your building at a higher price. For example, a solar system on a 20,000 square foot roof will increase NOI by $25,000 on average.

To find more answers to common questions about commercial solar, check out this page.

To find answers to common questions about solar for the public sector and non-profits, check out this page.

To find answers to common questions about large scale and community solar, check out this page.

Common Operations & Maintenance Questions

What is included in an O&M agreement?

Included items vary per site but commonly include preventative maintenance visits and reports, UAS infrared inspections, and monitoring services. Additional items vary per site and can be part of any ongoing agreement or provided at additional cost with customer approval.

What experience does Namaste Solar have in performing commercial O&M services?

We are the go-to solar O&M provider for over 300 MW of solar across more than 500 sites, and we have serviced systems ranging from 10 kW to 10 MW. Our customers include independent power producers, asset managers, municipalities, property managers, small businesses, school districts, developers and more. Our years of experience enable us to troubleshoot your systems quickly and efficiently to save you time and money.

 

How qualified are Namaste Solar O&M technicians?

We are nationally recognized experts in solar PV system technology. Our O&M technicians have extensive experience with PV in commercial environments, are recognized by the North American Board of Certified Energy Practitioners (NABCEP) as Certified PV Installation Professionals, have OSHA and NFPA 70E certifications, and are trained and certified on a wide variety of inverter maintenance requirements. They are also trained in all aspects of photovoltaic technology, including technical design, project management, installation, system monitoring (DAS), and related technologies.

To find more answers to common questions about commercial operations & maintenance (O&M), check out this page.

Common Home Battery Backup Questions

What happens during a grid outage? Does the system automatically switch to battery backup?

If the power goes out, your home battery backup will seamlessly kick in to power your home. You won’t even notice the switch, and clocks won’t even reset. Most home battery backup systems are not designed to support 100% of your home’s consumption when the grid is down but rather keep “essential” items online, such as your fridge, freezer, lights, and internet. Managing your electrical usage during an outage will extend the time your battery can provide backup power.

Do I want backup power for the whole home or only for essential loads?

This is up to you. More batteries will provide backup power for the whole home while fewer batteries will power the essentials. Our sales advisors can help you decide which is best for you and quote you for different scenarios.

Will my electrical panel or wiring need to be upgraded to install home battery backup?

Not typically. Our designers will evaluate your main breaker panel and wiring prior to designing the home battery backup, though, and let you know if any electrical upgrades are required.

Can home battery backup charge from the grid or only from solar?

You can charge your battery from your solar system and the grid, and your battery settings will dictate how you can export that stored energy back to the grid.

If I’m on time-of-use billing, can my battery help me avoid paying peak electricity rates?

With battery storage, you can use the energy that your solar system generates during the day to charge your battery(s).Ver Then, discharge that energy to power your home when the grid electricity is the most expensive during peak hours.

What financial incentives or rebates are available for home battery backup?

Colorado is a pro-solar state and there are frequently state and local incentives available. The incentives are often changing, but our local team will make sure you get the most incentives available for your system. To get a complete breakdown of home battery rebates, check out this blog.

What maintenance is required with home battery backup?

Very little. Similar to solar panel maintenance, consistent monitoring is the biggest piece you’re responsible for.

Are there any safety concerns with home battery backup?

The Enphase 5P batteries are the first microinverter-based storage system to meet the performance criteria of UL 9540A – a unit-level test for thermal runaway fire propagation protection in residential indoor wall-mounted systems. And the Tesla Powerwall 3 has safer battery chemistry than its predecessor since it’s made out of lithium, nickel, and cadmium.

Can I start with a smaller battery and expand later?

Batteries are designed to be integrated seamlessly which makes future expansion a breeze.

Can I install home battery backup without solar?

Yes, you can install a stand-alone battery system, even without a solar system. Tesla Powerwall 3’s also work with all inverter infrastructure, so they’re retrofittable to almost any solar system.

Is my battery + solar system grid-tied?

All solar systems installed by Namaste Solar are grid-tied. This means that your solar panels and home battery are connected to the local utility grid. Being grid-tied allows your system to seamlessly integrate with the local power grid when needed.

To find more answers to common questions about home battery backup, check out this page.

To find answers to common questions about EV charging, check out this page.

To find answers to common questions about heat pump installations, check out this page.

Common Questions About Namaste Solar

What makes Namaste Solar different from other solar companies?

Namaste Solar is a Certified B Corporation, 100% employee-owned, and deeply committed to sustainability and community impact. Namaste Solar prioritizes transparency, customer satisfaction, and social responsibility. On top of that, Namaste Solar has been in business since 2005. Our high-quality install and the way we practice business have let to our stellar reviews and frequent recognition here in Colorado.

When was Namaste Solar founded?

Namaste Solar was founded on February 2nd, 2005.

Is Namaste Solar a local Colorado solar company?

Namaste Solar only employs people who live in Colorado. And we only install solar systems – both residential and commercial – and home battery backup in Colorado.

Why does it matter that Namaste Solar is an employee-owned cooperative?

Our intention is to share the entire experience of small business ownership; not just rewards (profits) and control, but also risks (losses) and responsibilities, regardless of job role or title. We firmly believe this business model translates to better designs, installations, and customer experiences. As co-owners of the company, we all bring an ownership mentality to everything we do, as well as a level of personal accountability that our customers find refreshing in the world of contracting.

What does it mean to be a Certified B Corporation?

Certified B Corporations must meet rigorous standards of social and environmental performance, accountability, and transparency. Unlike traditional corporations, B Corporations are legally required to consider the impact of their decisions on their employees, suppliers, communities, consumers, and environment. For Namaste Solar, success is measured not only in profits, but also in how the company benefits its stakeholders and the people on Earth.

Is Namaste Solar a member of the Amicus Solar Cooperative?

Yes, Namaste Solar is a founding member of the Amicus Solar Cooperative. The Amicus Solar Cooperative is made up of 80+ solar companies across almost every US state, the District of Columbia, Puerto Rico and Canada. Amicus members pool together their buying power, allowing these locally owned and independently operated companies to compete against national companies. In addition, Amicus members share best practices and information to improve their operations and increase the value they are able to offer customers.

To find more answers to common questions about Namaste Solar, check out this page.

Get Your Free Quote

Say goodbye to rising electricity prices and power outages! Say hello to savings, renewable energy, and home resiliency!

Your free solar quote will include:

  • Roof Assessment
  • Customized System Design
  • Savings Calculation
  • No pushy sales pitch—just honest advice

In addition, our solar advisors can discuss home electrification options for your home, including EV chargers, heat pumps, electrical panel upgrades, and more.

Prefer to Call?

Call us anytime at 303.447.0300

Prefer to Call?

Call us anytime at 303.447.0300